Returns

RETURNS

RETURNS POLICY

 

RETURN ADDRESS: 120 MORIALTA RD, WOODFORDE SA 5072.

EMAIL: UNICORNNEXUS1@GMAIL.COM

 

IF YOU ARE NOT COMPLETELY HAPPY WITH YOUR PURCHASE, PLEASE READ OUR RETURNS POLICY AND CONDITIONS CAREFULLY TO ENSURE YOU ARE ELIGIBLE TO RETURN YOUR PURCHASEAND RECEIVE A STORE CREDIT

 

TIMEFRAMES FOR RETURNS.

 

FOR PRODUCTS OTHER THAN FAULTY PRODUCTS, TO BE ELIGIBLE FOR A RETURN OF YOUR PRODUCT, YOU MUST ENSURE THE PRODUCT IS RETURNED TO US:

 

  • FOR ORDERS SHIPPED WITHIN AUSTRALIA, 14 DAYS OF THE GOODS BEING DELIVERED TO YOU; OR

 

  • FOR ORDERS SHIPPED OUTSIDE AUSTRALIA, 28 DAYS OF THE GOODS BEING DELIVERED TO YOU.

 

CONDITIONS.

 

FAULTY PRODUCTS:

 

WE WILL OFFER A REFUND, STORE CREDIT OR AN EXCHANGE (SUBJECT TO AVAILABILITY) ON ANY ITEM PURCHASED FROM U NEXUS IF THE GARMENT:

 

  • HAS A GENUINE MANUFACTURING FAULT; AND/OR,

 

  • DOES NOT CORRESPOND WITH DESCRIPTIONS GIVEN TO YOU.

 

PLEASE NOTE ANY REFUND FOR A FAULTY GARMENT MUST BE CREDITED TO THE ORIGINAL CARD OR ACCOUNT USED AT THE TIME OF PURCHASING THE GARMENT.

 

IF YOUR PREFERENCE IS AN EXCHANGE OF PRODUCT, BUT WE DO NOT HOLD STOCK OF THE SAME TYPE OR SIZE, WE ARE ABLE TO OFFER YOU A REFUND OR A STORE CREDIT TO THE VALUE OFTHE ORIGINAL PURCHASE PRICE OF THE GARMENT

 

OUTSIDE THE ABOVE TIMEFRAME, OUR GOODS COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW.

 

YOU ARE ENTITLED TO:

 

  • A REPLACEMENT OR REFUND FOR A MAJOR FAILURE AND COMPENSATION FOR ANY OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE; OR

 

  • HAVE THE GOODS REPAIRED OR REPLACED IF THE GOODS FAIL TO BE OF ACCEPTABLE QUALITY AND THE FAULT DOES NOT AMOUNT TO A MAJOR FAILURE.

 

A FAULTY ITEM CLAIM MUST BE MADE WITHIN A REASONABLE TIME OF RECEIVING THE GOODS.  FOR FAULTY GARMENTS PLEASE EMAIL YOUR CONTACT DETAILS WITH A DESCRIPTION OF THE FAULT TO UNICORNNEXUS1@GMAI.COM

PHOTOGRAPHS OF THE FAULT ARE ALSO WELCOMED.  PLEASE INCLUDE YOUR ORIGINAL INVOICE NUMBER ALONG WITH ANY PHOTOGRAPHS. WE AIM TO RESPOND TO YOUR EMAIL WITHIN 4BUSINESS DAYS.

 

IF A FAULT DOES NOT AMOUNT TO MAJOR FAILURE IN THE GARMENT, WE ARE ENTITLED TO ELECT BETWEEN PROVIDING YOU WITH A REPAIR, REPLACEMENT OR OTHER REMEDY

 

WRONG SIZE OR CHANGE OF MIND:

 

SUBJECT TO COMPLIANCE WITH THE ABOVE TIMEFRAMES FOR RETURNS, WE WILL OFFER A STORE CREDIT FOR A CHANGE OF MIND OR FOR INCORRECT SIZING IF:

 

  • THE GARMENT HAS NOT BEEN WORN, ALTERED AND/OR WASHED AND IS IN PRISTINE CONDITION SO THAT IT CAN BE RE-SOLD.
  • THE GARMENT HAS NOT BEEN DAMAGED WHILST IN THE CUSTOMER'S POSSESSION OR DURING DELIVERY.
  • THE CUSTOMER HAS PROOF OF THE GARMENT PURCHASE.
  • THE ORIGINAL LABELS AND SWING TAGS ARE ATTACHED TO GARMENT.

 

NOTE: ‘DAMAGE’ MAY INCLUDE THE PRESENCE OF ANY FAKE TAN, MAKE UP OR OTHER MARKS AND THE PRESENCE OF THE SMELL OF COSMETICS, PERFUME, DEODORANT, WASHING POWDEROR OTHER PRODUCT AND ODOURS ON THE GARMENT

 

OTHER CONDITIONS FOR RETURNS

 

YOU MUST EMAIL US AND RETURN THE GOODS YOU ARE RETURNING

THE GOODS MUST BE RETURNED TO THE ADDRESS AT THE TOP OF THIS PAGE AND BE RECEIPTED BY US BEFORE WE ARE ABLE TO ISSUE YOU A REFUND OR A STORE CREDIT.

 

WE ARE UNABLE TO PROCESS RETURNS AND STORE CREDITS UNTIL YOUR ITEM IS RECEIVED AND HAS BEEN INSPECTED BY US.

 

THE COST OF RETURN SHIPPING IS AT THE CUSTOMER'S EXPENSE FOR ANY RETURN DUE TO A CHANGE OF MIND OR WRONG SIZE.  WE DO NOT REFUND OR ADD CREDIT FOR COST OF RETURNPOSTAGE.

 

WE INSPECT ALL RETURN ITEMS UPON RECEIPT  UNLESS THE PRODUCT IS FAULTY, IF YOUR RETURNED GOODS ARE ASSESSED AS HAVING BEEN WORN, DAMAGED, ALTERED, TAGS REMOVED,OR OTHERWISE RETURNED OUTSIDE OF THE STIPULATED TIMEFRAME, WE WILL NOTIFY YOU OF THIS ASSESSMENT AND THE GOODS WILL BE RETURNED TO YOU.

 

WE DO NOT ACCEPT RESPONSIBILITY FOR ITEMS THAT ARE LOST OR DAMAGED BY YOUR COURIER WHEN BEING RETURNED TO USWE RECOMMEND YOU KEEP A COPY OF YOUR COURIERSTRACKING NUMBER FOR YOUR FOLLOW UP.

 

OTHER THAN FAULTY GOODS, ONCE WE RECEIVE YOUR RETURN AND SUBJECT TO THE CONDITIONS ABOVE, WE WILL ISSUE YOU A STORE CREDIT COVERING THE COST OF THE ITEM,EXCLUDING THE SHIPPING CHARGES

 

WE AIM TO PROCESS YOUR RETURN AND SEND YOUR CREDIT NOTE WITHIN 4 WORKING DAYS OF RECEIVING AND INSPECTING YOUR RETURNED ITEM.

 

UNLESS THE ITEMS ARE FAULTY:

  • WE DO NOT OFFER EXCHANGES. IF YOU HAVE RETURNED YOUR PRODUCT DUE TO A CHANGE OF MIND OR INCORRECT SIZING, YOU CAN PURCHASE THE PRODUCT IN YOUR REQUIRED SIZE(OR OTHER PRODUCT) USING YOUR STORE CREDIT.

 

  • WE CANNOT HOLD ITEMS FOR EXCHANGE WHILE WE WAIT FOR YOUR ITEM TO BE RETURNED.

 

  • DISCOUNTED AND SALE ITEMS  CAN ONLY BE RETURNED AT OUR ABSOLUTE DISCRETION.  PLEASE EMAIL US FIRST AT UNICORNNEXUS1@GMAIL.COM.

 

 

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL